Briscoe is a fast-growing NYC/LI Alarm Company seeking ambitious and responsible self-starters. We have been providing fire & security services for over 40 years and have an excellent reputation in the industry. Due to rapid growth and continued expansion, Briscoe Protective is currently seeking a Contract Renewal Specialist. The Renewal specialist will work to retain current customer relationships and create leads and sales for additional services. Excellent advancement opportunities are available for successful individuals.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Create renewal contracts
- Develops and maintains the relationships with current customers and potential customers
- Upsell additional services
- Prepares quotes, contracts and RFP/RFI responses for potential customers
- Assist with maintaining leads in our CRM
- Generates new and repeat leads/sales by providing product information in a timely manner
- Determines customer requirements and expectations in order to recommend specific products and solutions
- Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Contacts customers following sales & service jobs to ensure customer satisfaction and resolve any complaints
- Calls past customers and cold call new sales leads to generate sales
- Works in conjunction with outside sales team to satisfy clients and achieve company goals
- Various admin duties such as mailing new customer packets with phone follow up
- Other duties as required by management
Requirements:
- Individual must be highly motivated to attain company goals, must have strong verbal, written and interpersonal skills.
- Understanding of Fire and Security Industry helpful but not mandatory
- Proficient in MS Office software, especially MS Excel & PowerPoint
- Excellent oral/written communication & presentation skills
- Excellent customer relations skills
- Team player with a positive outlook, committed, achievement oriented
- Meet required goals as assigned by Sales Manager
EDUCATION and/or EXPERIENCE:
- 1 – 3 years Sales experience
We offer market competitive compensation; health, dental and vision plans; and Paid Time Off. Other benefits include 401k w/company match, mobile phone allowance, company credit card, and much more!