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Customer Experience Agent – Centereach, NY

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Briscoe, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for a Customer Experience Agent in our Centereach, New York location. This position offers a competitive pay range of $18.00 – $22.00 an hour based on experience. Apply today!

Position Summary:

Our Customer Experience Department in Centereach is a team of dedicated professionals focused on providing exceptional service. Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations. We know that the experience our team provides is one of the top reasons why customers choose Briscoe.

Duties & Responsibilities:

  • Professionally administers all inbound/outbound calls to provide the industry’s best customer experience
  • Address customer billing, questions regarding service visits, and general inquiries
  • Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more
  • Schedules service appointments and alarm inspections
  • Assist technicians by adjusting appointments and rescheduling when necessary
  • Perform basic data entry within monitoring and accounting software
  • Provide feedback to management regarding customer service breakdowns or concern
  • Performs other duties as assigned

Education & Required Skills:

  • High School Diploma/GED
  • Excellent customer service skills
  • Aptitude for problem-solving, ability to determine solutions for customers
  • Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers
  • Maintains a good working environment with all employees, vendors, and customers
  • Must read and speak English
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