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Sales Support Representative – Southampton, NY

Briscoe Protective provides residential and commercial security services to high value customers, offering burglary alarm, interactive video, remote grounds control and guard patrol services. Come grow with us!

Our Sales Support Representative will serve as the sales department’s administrative support and as a liaison for our clients. You will serve as the initial point of contact for clients and will be responsible for sending new sales opportunities through inbound leads to our Security Specialist, make follow-up outbound calls and emails to prospective and active customers. The Sales Support Representative will be efficient and present a professional acumen to our clients and will play a major role in the efforts to expand our services across the east end of Long Island. You will also learn sales process, participate in sales and equipment training, visit clients with outside Security Specialist, and have opportunity to become an inside or outside Security Specialist.

Essential Functions/Responsibilities:

  • Politely and professionally answer the telephone and greet clients.
  • Make follow up calls to new and existing clients.
  • Maintain positive inner relationships with all departments to expedite efficient communication.
  • Respond to all inquiries from – inbound call, emails, advertising, site visits, tradeshows.
  • Conceptualize, draft and send well-constructed and professional correspondence and proposals.
  • Review, organizes and manage customer quotes and contracts.
  • Ensure existing contracts are updated and administered.
  • Coordinates internal resources to satisfy customer requests for information.
  • Maintain and organize all quote documentation with accurate pricing and configuration.
  • Support the preparation of proposals to customers.
  • Interface and work closely with customer, operations, and Installations to deliver top-notch communication and customer service.
  • Enter, process, and maintain orders in the company CRM system.
  • Attend all required sales and equipment training.
  • Travel to client meetings (when necessary) with security sales professionals.

Education and Experience:

  • High School graduate.
  • Excellent organizational skills.
  • Excellent communication, customer service, and computer skills.
  • Proficient with Microsoft Office (PowerPoint, Excel, Word and Sedona).

We offer market competitive compensation; health, dental and vision plans; and Paid Time Off. Other benefits include 401k w/company match, mobile phone allowance, company credit card, and much more!

We believe we have a unique culture and it’s something we really pride ourselves on. While we work hard, we understand the importance of recognition and fun! Throughout the year we host exciting, team building quarterly events to celebrate you and your hard work! Along with our events, we contribute to different charities, and have a company running group, who participates in 5k’s and marathons.

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