To Arm: In security settings, touch Arm Away Mode then enter your four (4) digit code. This arms the entire system.
In security settings, touch Arm Stay Mode then enter your four (4) digit code. This arms only the perimeter of the residence or building.
To Disarm: In security settings, touch Disarm system and enter four (4) digit code.
To Reset After An Alarm: Disarm the system then enter your four (4) digit code twice.
To Arm: Enter your four (4) digit code and press the number 2, 3, or 7:
To Turn Off Your System: Enter your four (4) digit code then press the number 1.
To Reset Your System After An Alarm: Enter your four (4) digit code then press the number 1. THIS MUST BE DONE TWICE.
To Bypass A Zone: Enter your four (4) digit code then press 6, then enter the two digit zone number.
To Find Faulted Zone: Press the * button. The Faulted Zone will be displayed.
To Turn On The Chime Mode: Enter your four (4) digit code then the number 9.
To Turn Off The Chime Mode: Enter your four (4) digit code then the number 9.
We offer three bill-pay options:
You can pay your bill online here. If you are new to online bill pay, when prompted for sign in details, click “Setup New Account.” Refer to your invoice for your Customer Number and fill in all other fields with the appropriate information. Click “Create Account.” If you have trouble with the form or cannot locate your account number, please contact us for assistance.
Call us to make a payment over the phone. You’ll need a credit card or a checking account number.
Mail in a check with your invoice, or enter your credit card information on the back of the remittance ticket on your invoice.
Please call us and we can adjust your account.
Yes. Please call us and we can adjust your account.
If you need to change any account-related information, including your alarm passcode, passwords, and emergency call lists, you must do so in writing/email. Send your changes to firstname.lastname@example.org.
We need all account changes in writing for legal reasons.
All you need to do to cancel your service is send the device and charger back to 990 Stewart Avenue Suite 520, Garden City, NY 11530.
Yes. Please send your name, address, homeowner’s insurance company name, and insurance company email or fax to email@example.com. Your request will be responded to in 24–48 hours.
Locate your alarm panel box. If the box door is locked, there should be a key on top. Open the door to the alarm box and locate the battery on the bottom of the panel. The battery will most likely be black or grey. There are two leads going to the battery (black and red). Remove the leads from the battery terminal. Then remove the old battery and replace with the new battery. Reconnect the leads, making sure the black lead is connected to the black terminal of battery, and the red lead connects to the red terminal of the battery.
After you change the battery, your keypad may still read “low battery.” If it does, power cycle your alarm panel by removing the transformer from the outlet and removing one leg of the battery lead (red or black). Then, plug the transformer back into the outlet and reconnect the lead to the battery.
This will depend on the transmitter that you have.
If your transmitter is small, white, and square:
Around the edge you will see little notches. Insert a flat head screwdriver into one of the notches and twist. The cover will come off and the keypad may beep. The battery will be a flat, round watch-type battery, and it will usually be + side up. Replace the battery with the new battery and close the top, making sure that the top and the base form a triangle on one side, and that triangle is what goes up against the magnet. Enter your code and off two times on the keypad.
If your transmitter is larger:
On the cover, there should be a notch (on the older models) or a push pin (on the newer models). If you see a notch, use a flat head screwdriver to remove the cover. If you see a push pin, push it in to pull the cover up. Replace the battery (CR123) and reconnect the cover. Enter your code and off two times on the keypad.
Smoke and carbon monoxide detectors are on a base. Turn them counter-clockwise and gently pull down. Replace the batteries (most likely CR123 batteries) and reconnect.
The best way to determine the kind of battery your transmitter uses is to remove the battery itself. The battery will have a number on it (the most common batteries are the 2032, 2430 and the CR123).
We always recommend getting the batteries from Briscoe Protective. We can set up a service call or, if you are local, you can pick up the batteries from our offices. Refer to your contract to check whether your contract covers batteries and battery installation/labor. If it does not, batteries range in price from $8.80 – $44.00 per battery.
If you’d prefer, you might also be able to find the batteries at stores like Home Depot and Lowes.
Download the current Total Connect app on your new phone. If you had the app downloaded on your previous phone, the user name and password should remain the same.
The letter P on your keypad means someone tried to arm the system when a zone was open.
3 lights blinking with the number one means there is an issue with the power supply. Check to make sure the transformer providing power to the system is plugged into a working outlet.
3 lights blinking with the number two means there is a low battery. The battery in your alarm panel needs to be replaced.
3 lights blinking with the number three is communication failure. The system tried to send out a signal to central station, but was unable to do so.
The way to reset your alarm system after an alarm activation varies based on the type of system you have.
If you have a Magnum Alert, Napco, or Gemini system, hold down the #9 until it beeps.
If you have a First Alert system, enter your 4-digit code and 1. To reset it after a fire alarm, enter the 4-digit code and the number (1) 3 times in a row.
For some systems, putting your account on test and trying to send in a signal will do. For others, you may have to power your system down, then power it up again.
Comm failure on your keypad means that your system isn’t able to communicate with us through your phone line (if you have a digital account) or through your internet/cellular service (if you have a radio account). Troubleshoot by contacting your phone or internet provider. If the problem persists afterwards, please call us.
TNR or Test Timer Not Received means your system was unable to send out its daily/weekly/monthly test to let us know your system is active. This test would be sent through your phone line (if you have a digital account) or through your internet/cellular service (if you have a radio account). Troubleshoot by contacting your phone or internet provider. If the problem persists afterwards, please contact us.
A device is unable to connect to the system. Devices typically check in several times a day to let the system itself know that they’re ok. If a device is disconnected, the battery starts to die or the device itself starts to go bad, this is a possible signal that it will send.
EMF low battery means your system’s battery (the backup battery on your system that is used if your power goes out) is low. This could mean that the power in your house is out and your backup battery is running low, OR that the backup battery is losing its charge and should be replaced.
Syncing users/systems in Total Connect varies between devices.
On an iPhone, tap the 3 lines on the bottom of the screen > settings > my location > scroll down until you see Sync User/Panel. Always sync users first, followed by panel.
On an iPad, find My Locations, then sync Users/Panel.
On an Android, find My Locations, then sync Users/Panel after scrolling down.
It is best practice, when doing anything other than arming/disarming your system or bypassing a zone, to put it on test to avoid any system issues or false alarms. To do so, call the monitoring center at 800.434.4000, option 1. Tell them you are currently trying to change something on your system and want to put it on test. They will ask for your passcode (either your 4-digit code or a password) and ask how long you will need to put it on test for. Please be aware we can only put systems on test for 2 months at a time.
Communication paths determine how the system sends us signals. If your system is set up on a hardwired landline at your home, you have a digital communication path. If your system is set up via your cellular or internet service, you have a radio communication path.
Low temperature sensors send a notification when the temperature drops below 45 (default setting). If the default temperature is changed, a false alarm could be triggered.